Why has my international order been charged with duties and taxes?
Goods imported into certain countries (including European Union, Switzerland, Norway and Japan) must be declared to Customs and may be liable to duties and tax (sales tax e.g. VAT/GST). This declaration is made by eShopWorld and any duty & taxes arising are paid by eShopWorld on your behalf.
Both duty and tax are calculated at rates set out by Customs, depending on the type of product, where it is made (country of origin) and other criteria. The breakdown and the calculations are then based on the value of the goods and shipping. Please be aware that duty may also form part of the tax calculation.
In some countries, we include the cost of the duty and tax in the product's price. In others, they are shown as a separate cost in the shopping cart. In all cases, the calculation is governed by the duty and tax regulations of the importing country. In different countries/territories, there are certain thresholds where certain items may be tax and duty exempt, based on the type of product or the total value of the order.
Note that Customs clearance may occur regionally instead of in the final delivery country. For example, your parcel may clear customs in France, even if you live in another European Union country. Similarly, it might clear in Singapore, even if you live in another part of Asia.
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